Terms & Conditions

Matt Mitchell

Terms & Conditions

Terms & Conditions


The "Business”, “we” or "us" refers to the trade “Matt Mitchell”. The "Buyer" or “you” refers to the purchaser of goods and services.

The Business offers goods for sale at its showroom, and we encourage Buyers to visit the showroom to see the goods, subject to restrictions during the pandemic.

However, if you wish to order by email or by phone, please note that the Business only accepts orders subject to these conditions of sale, to the exclusion of any condition of the Buyer.

If you wish to place an order, before clicking the Add button please e-mail us at [email protected] specifying the items you are interested in, the delivery address and your preferred method of payment; we will respond by return to confirm the item is still available and reserved for you, and to provide the delivery quote (if you are not handling your own shipping) and appropriate payment instructions.

Payment & Prices
We accept payment by personal cheque, money order, wire transfer or PayPal. Please make cheques payable in pounds sterling to 'Matt Mitchell'. On mailed items we wait for personal cheques to clear before dispatch. We will never share any of your personal information, details of your purchase or your email address with any third party except where relevant to the sale.

Notwithstanding delivery, the risk of the goods and the property in the goods shall not pass to the Buyer until the goods are paid for in full.

Prices of goods and services supplied as of this date are correct but subject to market fluctuation and revision. We only accept pounds sterling (£ Pound), so any overseas orders shall be charged to the Buyer at exchange rates applicable on or around the time of the purchase. The Business has no control or liability over these rates.

The Business’ price list excludes delivery costs and UK sales tax (VAT) unless stated otherwise.

Nature of Goods
Unless specified, all goods are to be considered as ‘used’. This means that signs of wear and minor damage are likely to be present. We undertake to mention in item descriptions only those things that may be considered to be of major structural or aesthetic concern. Of course, we will supply detailed condition description on any item on request. All dimensions, weights and provenance stated within product descriptions are approximate.

Electrical Goods
Please note we do not supply any form of guarantee or certification with our lighting.
It is by law that we recommend that any electrical goods purchased from the Business be properly tested and installed by a qualified electrician.

The Business is in no way liable for the purpose and fitment of goods and services supplied to the Buyer. We have no control over the fitment, suitability and method of their application or use. The Business excludes any condition or warranty implied by statue or otherwise as to the fitness of its goods or any other particular whatsoever.

The Business’ liability to the Buyer shall at no time exceed the price of the goods supplied. The Business shall be under no liability for any direct loss and/or expense or any indirect loss and /or expense suffered by the Buyer, or liability to third parties incurred by the Buyer. The Business shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. The Business shall be under no liability whatsoever for the quality and purpose of goods supplied to the Buyer or to a third party.

Shipping & Delivery Information
We are happy to work with you to arrange the shipping of items to anywhere in the UK or throughout the world.
We can pack and post smaller items ourselves, and can often undertake delivery; we are also happy to arrange quotes from third parties for the packing and transportation of larger or particularly fragile items. If the item is to be shipped by a third party we usually recommend the arrangement is finalised directly between you and the shipper to ensure you have the relevant control over the process to your door. If you would like a delivery quote please simply contact us and let us know what it is you are interested in, and where you would like to get it to, and we’ll get back to you as soon as we can with a quote. Please be aware that when shipping internationally any taxes, duty or other surcharge is the responsibility of the Buyer; these charges do not form part of the shipping quote.

We endeavour to photograph all stock accurately and to provide accurate descriptions and dimensions. We have a showroom open 5 days a week and we encourage customers to come and view our stock in person.  If you would like to make an appointment please contact us to arrange a suitable time.

However the law requires us to be bound by the Consumer Contracts Regulations 2013 where the Buyer has purchased goods by distance communication (i.e. telephone, order form or online). These regulations grant the Buyer a right to cancel the order and return the goods within a period of 14 calendar days from the day on which they received the goods. The Buyer must inform us by email of their intention to cancel the order within this 14-day period in order for the Regulations to apply. A full refund will be issued after the Buyer has arranged for the return of the cancelled goods at their own expense. The Buyer is duty bound to return the goods in the same condition in which the goods were received. In cases where we undertake bespoke work on the Buyer’s behalf, all cancellation rights will end at the point of order; this includes cases where we source or work on pieces or at the Buyer's request.